NUMO VINTAGE – SHIPPING POLICY

ALL OF OUR PARCELS ARE DISPATCHED VIA TRACKED & INSURED DELIVERY METHODS. IF YOUR PARCEL IS LOST IN TRANSIT, WE WILL ARRANGE A REPLACEMENT FOR YOU.

DELIVERY TIMES BY REGION

REGION DELIVERY TIME DELIVERY TYPE
EU & UK 6 - 10 WORKING DAYS TRACKED & INSURED
US & CANADA 6 - 10 WORKING DAYS TRACKED & INSURED
AUSTRALIA & NEW ZEALAND 6 - 10 WORKING DAYS TRACKED & INSURED
JAPAN & SOUTH KOREA 8 - 12 WORKING DAYS TRACKED & INSURED
SINGAPORE, MALAYSIA, TAIWAN 8 - 12 WORKING DAYS TRACKED & INSURED
REST OF COUNTRIES 10 - 15 WORKING DAYS TRACKED & INSURED

IF YOU ENCOUNTER ANY COMPLICATIONS RELATED TO YOUR DELIVERY, THE COURIER, OR ANY OTHER MATTER, PLEASE REACH OUT TO US AT INFO@NUMOVINTAGE.COM, AND WE WILL ASSIST YOU IN RESOLVING THE ISSUE. YOU CAN ALWAYS TRACK YOUR ORDER BY ACCESSING YOUR ACCOUNT SECTION.

IMPORTANT NOTES

  • IF A DELIVERY IS REFUSED, OR MULTIPLE DELIVERY ATTEMPTS FAIL, OR WE CONTACT YOU TO RECOVER YOUR PARCEL AND YOU DO NOT ACT, THE PARCEL WILL BE RETURNED TO THE COURIER’S HUB AND DESTROYED. IN THIS CASE, WE CANNOT PROVIDE A REFUND OR REPLACEMENT.

  • IF YOUR ORDER ARRIVES DAMAGED, WE WILL RESEND YOUR ORDER ONCE MORE. IN THIS CASE, THE CUSTOMER IS RESPONSIBLE ONLY FOR THE SHIPPING COSTS OF THE REPLACEMENT.

  • FAILURE TO CONTACT THE COURIER, ACCEPT DELIVERY, ARRANGE COLLECTION OR REDELIVERY IS THE CUSTOMER’S RESPONSIBILITY. WE TAKE NO RESPONSIBILITY IF THE CUSTOMER PROVIDES AN INCORRECT ADDRESS, REFUSES DELIVERY, OR DOES NOT ARRANGE PARCEL PICKUP AFTER FAILED DELIVERY ATTEMPTS.

  • IF TRACKING SHOWS A PARCEL AS DELIVERED AND THE CUSTOMER CLAIMS NON-RECEIPT, WE WILL PROVIDE A SHIPPING LABEL TO CONFIRM DISPATCH. AFTER THIS, THE CUSTOMER MUST CONTACT THE COURIER DIRECTLY. IF THE LABEL CONFIRMS DISPATCH AND TRACKING SHOWS DELIVERY, WE WILL NOT PROVIDE A REFUND OR REPLACEMENT.

THIS POLICY ENSURES THAT ALL PARCELS ARE SECURE, TRACKED, AND INSURED, GIVING PEACE OF MIND TO OUR CUSTOMERS WHILE MAINTAINING CLARITY ON RESPONSIBILITIES FOR DELIVERY ISSUES.

TEAM NUMO VINTAGE