NUMO VINTAGE – REFUND POLICY

START A RETURN

ALL RETURNS MUST BE SUBMITTED THROUGH OUR RETURNS PORTAL. THIS ALLOWS US TO TRACK YOUR REQUEST AND PROCESS REFUNDS OR EXCHANGES CORRECTLY.

→ START A RETURN

PLEASE DO NOT EMAIL TO REQUEST A RETURN. RETURNS SUBMITTED BY EMAIL WILL BE REDIRECTED TO THE PORTAL.

QUESTIONS ABOUT AN EXISTING RETURN? EMAIL HI@NUMO-VINTAGE.COM.

RETURN TIMEFRAMES

RETURNS MUST BE SENT WITHIN 30 DAYS OF FULFILMENT.

RETURN CONDITIONS

• RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. WE DO NOT OFFER PREPAID LABELS OR COVER RETURN POSTAGE.

• WE STRONGLY RECOMMEND USING A TRACKED DELIVERY SERVICE. A ROYAL MAIL CERTIFICATE OF POSTAGE IS NOT A TRACKING SERVICE.

• ITEMS ARE THE CUSTOMER’S RESPONSIBILITY UNTIL RECEIVED AT OUR WAREHOUSE. WE ARE NOT LIABLE FOR RETURNS LOST IN TRANSIT.

• RETURNED ITEMS MUST BE IN THEIR ORIGINAL CONDITION, WITH SWING TAGS ATTACHED (FOR CLOTHING ITEMS).

• SALE ITEMS DISCOUNTED BY MORE THAN 30% ARE NON-REFUNDABLE.

• FOR HEALTH AND SAFETY REASONS, WE DO NOT ACCEPT RETURNS ON EARRINGS.

REFUNDS

• REFUNDS ARE PROCESSED WITHIN FIVE WORKING DAYS OF RECEIVING THE RETURN.

• YOU WILL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR REFUND HAS BEEN ISSUED.

• PLEASE ALLOW UP TO FIVE WORKING DAYS FOR FUNDS TO APPEAR IN YOUR ORIGINAL PAYMENT ACCOUNT.

BUY 2 GET 1 FREE – REFUND POLICY

IF YOU RETURN TWO ITEMS FROM A BUY 2 GET 1 FREE PROMOTION BUT KEEP THE THIRD (FREE) ITEM, THE FREE ITEM WILL BE CHARGED AT FULL PRICE AND DEDUCTED FROM YOUR REFUND.

EXAMPLE:

• TWO ITEMS COST £25 EACH

• THE THIRD ITEM (FREE) IS VALUED AT £25

• RETURN ALL THREE → REFUND £50

• RETURN TWO AND KEEP ONE → REFUND £25

• RETURN ONE → TREATED AS THE FREE ITEM → NO REFUND

7 PIECE BUNDLE – REFUND POLICY

RETURNS FROM THE 7 PIECE BUNDLE ARE REFUNDED AT £10 PER ITEM.

EXAMPLE:

• RETURN 3 ITEMS → £30 REFUND

• RETURN ALL 7 ITEMS → £70 REFUND

IF YOU HAVE ANY QUESTIONS OR CONCERNS, WE’RE HAPPY TO HELP.

TEAM NUMO VINTAGE